Description

MOTION ACTIVATED: The Motion-Activated lid opens when any pet approaches (Not Microchip Activated). Best for single pet homes, with small dogs and cats. The Bowl allows them to eat or graze their food while you are away, or for Day and Night time eating habits. WET AND DRY FOOD: The Sealed Pet Bowl holds 13.5 ounces of either wet or dry kibble (Average cat food can is 5.5oz). When the Bowl is closed, it forms a seal with the Neoprene lip of the bowls to help keep your pet’s food fresher and tasty longer. Customize with pink, blue and green mat and bowl options from Sure Petcare. NO-SPILL CONSTRUCTION – Even the untidiest eater won’t be able to make a mess. NON-SKIDDING – Silicon toe pads on the bottom will keep your pet’s bowl from sliding around on the floor and help keep the bowl upright. No messy floors to clean. With the closing lid it also helps keep pet food smells locked away. TWO YEAR WARRANTY. BATTERY POWERED: Uses 4 C non-rechargeable alkaline batteries (not included); estimated battery life up to 6 months depending on use. LOW BATTERY INDICATOR: Light flashes red when batteries are low and indicates batteries will need to be replaced soon. GREAT GIFT IDEA: The SureFlap Sealed Pet Bowl is a great gift for small dog breeds and cat lover’s – helping to keep their pet’s food fresher. US Based Customer Service Support 1-855-4614740.

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Shipping Policy

At Urban Nestif LLC, we are committed to delivering your Japandi-inspired home decor safely, efficiently, and transparently. Below you will find complete details regarding our shipping rates, processing times, carriers, and delivery schedules.

1. Shipping Destinations & Rates

Shipping Destination: United States (Continental US). We currently ship exclusively within the United States.
Standard Shipping Rate: $0.00 (FREE Shipping) on all US orders. There are no minimum order amounts or hidden conditions.
Hidden Charges / Fees: No added fees at checkout. The price listed on the product page is the final price you pay.

2. Order Processing & Handling Time

Handling Time: 1–2 business days (Monday through Friday).
Order Cutoff Time: 5:00 PM EST (Eastern Standard Time). Orders placed before 5:00 PM EST will begin processing the same business day; orders placed after 5:00 PM EST or on weekends/holidays will begin processing on the next business day.

3. Transit & Delivery Schedules

Standard Transit Time: 2–4 business days (Monday through Friday).
Total Estimated Delivery Time: 3–6 business days from the date of order placement.
Carriers Used: Packages are shipped via reliable US domestic carriers including USPS, UPS, and FedEx depending on parcel weight and destination.

4. Shipment Tracking

As soon as your order is dispatched from our Lexington, KY fulfillment location, you will receive an automated Shipping Confirmation email containing your carrier tracking number. You can track your parcel anytime on our Order Tracking Page.

5. Address Changes & Order Modifications

If you need to update your delivery address or modify your order, please email us immediately at info@urbannestif.com or call us at +1 (864) 870-5386 within 2 hours of order placement. Once an order has entered handling/dispatch, address modifications may not be possible.

6. Damaged or Lost Packages

If your package arrives damaged or if tracking indicates delivery but you have not received your item, please notify us within 48 hours at info@urbannestif.com. We will immediately arrange a replacement or full refund at no extra cost to you.

7. Contact Information

If you have any questions regarding our Shipping Policy, please contact our support team:

Urban Nestif LLC
175 Malabu Dr APT 8, Lexington, KY 40503, USA
Email: info@urbannestif.com
Phone: +1 (864) 870-5386
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Return and Refund Policy

We want you to be completely delighted with your purchase from Urban Nestif LLC. If an item doesn’t fit your space or meet your expectations, we offer a straightforward 30-day return policy.

1. Return Window & Eligibility

Return Window: You have 30 calendar days from the date your package is delivered to request a return.
Condition Requirement: To be eligible for a return, your item must be in new, unused, and unwashed condition, in its original packaging, with all protective inserts and tags intact.

2. Restocking Fees & Return Shipping Costs

Restocking Fee: $0.00 (NO Restocking Fees). We never charge restocking fees on returned items.
Defective, Damaged, or Incorrect Items: If you receive a damaged or incorrect product, we cover all return shipping costs by providing a prepaid return label at $0 cost to you.
Customer Remorse / Dislike: For standard returns (e.g. change of mind or personal preference), the customer is responsible for the actual return postage fee back to our warehouse location.

3. How to Initiate a Return

Email our customer service team at info@urbannestif.com with your order number, item name, and reason for return.
Our team will review your request within 1 business day and email you return authorization instructions and the exact return shipping address.
Securely pack the item in its original box and mail it to our return address using a trackable shipping carrier (USPS, UPS, or FedEx).

4. Inspection & Refund Processing Timeframe

Inspection: Once your return arrives at our Lexington, KY fulfillment location, our quality team inspects the item within 1–2 business days.
Refund Method: Approved refunds are credited directly back to your original payment method (Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay).
Processing Time: Refunds take 3–6 business days to post to your bank or card statement after processing. You will receive an automated email confirmation as soon as your refund is issued.

5. Damaged, Defective, or Wrong Items Received

Please inspect your order upon delivery. If any product arrives broken or damaged during transit, notify us within 48 hours at info@urbannestif.com with a clear photo of the damage. We will immediately ship a brand new replacement or issue a 100% full refund according to your preference.

6. Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, place a separate purchase for the new item.

7. Return Mailing Address & Contact

Please send authorized returns to: