Frequently Asked Questions
Welcome to Urban Nestif LLC. Below you’ll find answers to some of the most common questions about our shipping, order processing, delivery, tracking, and customer support.
1. Where do you ship?
We currently ship exclusively within the United States (Continental US).
2. How much does shipping cost?
Standard shipping is completely FREE ($0.00) on all US orders. There are no minimum order requirements or hidden shipping conditions.
3. Are there any additional fees at checkout?
No. There are no added fees at checkout. The price displayed on the product page is the final price you pay.
4. How long does it take to process my order?
Orders are generally processed within 1–2 business days, Monday through Friday.
5. What is your order cutoff time?
Our order cutoff time is 5:00 PM EST. Orders placed before 5:00 PM EST will begin processing the same business day. Orders placed after 5:00 PM EST, or on weekends and holidays, will begin processing on the next business day.
6. How long does shipping take?
Our standard transit time is 2–4 business days, Monday through Friday.
7. How long will it take to receive my order?
The total estimated delivery time is 3–6 business days from the date your order is placed. This includes order processing and transit time.
8. Which shipping carriers do you use?
We ship packages using reliable US domestic carriers, including USPS, UPS, and FedEx, depending on the parcel weight and delivery destination.
9. Will I receive a tracking number?
Yes. Once your order is dispatched from our Lexington, KY fulfillment location, you will receive an automated Shipping Confirmation email containing your carrier tracking number.
10. How can I track my order?
You can track your parcel using the tracking number provided in your Shipping Confirmation email through our Order Tracking Page.
11. Can I change my shipping address after placing an order?
Yes, but you must contact us within 2 hours of placing your order. Please email us at info@urbannestif.com or call +1 (864) 870-5386
Once your order has entered handling or dispatch, address modifications may not be possible.
12. Can I modify my order after placing it?
If you need to modify your order, please contact us immediately at info@urbannestif.com or +1 (864) 870-5386 within 2 hours of order placement.
We cannot guarantee modifications once an order has entered handling or dispatch.
13. What should I do if my package arrives damaged?
If your package arrives damaged, please notify us within 48 hours at info@urbannestif.com. We will immediately arrange a replacement or full refund at no extra cost to you.
14. What should I do if my tracking says delivered but I haven't received my package?
If your tracking information indicates that your package has been delivered but you have not received it, please contact us within 48 hours at info@urbannestif.com.
We will review the situation and arrange a replacement or full refund at no extra cost to you.
15. What happens if my package is lost?
If your package appears to be lost or tracking indicates delivery but you have not received your item, please contact us within 48 hours at info@urbannestif.com. We will immediately work to resolve the issue with a replacement or full refund at no extra cost to you.
16. How can I contact Urban Nestif LLC?
If you have any questions about your order or our shipping policy, you can contact our support team:
Urban Nestif LLC
175 Malabu Dr APT 8, Lexington, KY 40503, USA
Email: info@urbannestif.com
Phone: +1 (864) 870-5386
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST